Multi-CDN Enterprise

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Premium

Lite

 

Attack Categories Covered

DDoS Protection

  • Behavioral Network DDoS
  • Behavioral Application DDoS
  • Network Challenge Response
  • HTTP Challenge Response
  • Access List
  • Volumetric DDoS (add-on)

TCP Termination & Normalization

  • HTTP Protocol (e.g, HRS)
  • Path Traversal
  • JSON and XML Attacks
  • Base 64 and Encoded Attacks

Attack Signature Rules

  • Cross Site Scripting (XSS)
  • Server Side Includes (SSI)
  • Injections: SQL, LDAP
  • OS Commanding

Data Leak Prevention

  • Credit Card Number (CCN)
  • JSON and XML Attacks
  • Social Security (SSN)
  • Regular Expression

Access Control

  • Predictable Resource Location
  • Backdoor and Debug Resources
  • File Upload Attacks

LFI/RFI Protection

  • Local File Inclusion
  • Remote File Inclusion

Session Protection

  • Cookie Poisoning
  • Session Hijacking

Login Protection

  • Password Cracking - Brute Force

 

TOFFS SECURED MULTI-CDN BUY PLANS

 

Multi-CDN Enterprise

  • CDN Static Delivery
  • CDN Dynamic Delivery
  • Bot Protection
  • Access Control
  • 2FA Login Protect
  • IPV6 Support
  • Web Application Firewall
  • Origin Protection
  • SSL support
  • Advanced Performance
  • Support
  • Website Analytics
  • DDoS Protection
  • Load Balancing & Failover
  • Dashboard
  • Real-Time Monitoring
  • Enterprise-Grade SLA
  • SIEM Integration
  • Multiple Account Users
  • Account Management

Premium

  • CDN Static Delivery
  • CDN Dynamic Delivery
  • Bot Protection
  • Access Control
  • 2FA Login Protect
  • Web Application Firewall
  • Support
  • Website Analytics
  • DDoS Protection

Lite

  • CDN Static Delivery
  • Access Control

We provide a guaranteed SLA with our matrix of CDN providers:

100% availability against DDoS attacks on websites of more than 800 Gbps

100% protection against DNS attacks & ensure 100% available DNS service

Web Application Firewall to prevent application level attacks like SQL injections and Cross site scripting, China Bots

2 factor authentication to ensure stronger user authentication to prevent fraudulent access to sensitive information

TOFFS SLA Guarantees

  • 100% availability of the TOFFS Secured Multi-CDN Platform in a month.
  • 99.999% availability of the TOFFS Secured Multi-CDN Platform under DDoS attacks.
  • 50% improvement on your website performance in using TOFFS China CDN within China and 25% for worldwide access.

SLA for TOFFS Multi-CDN Platform Delivery Services

Service Level

The TOFFS Secured Multi-CDN Platform Service achieves 100% availability in a month. Customer must subscribe to Toffs Platform and configure 2 active networks (CDNs or direct ISP lines).

TOFFS Multi-CDN Platform Service Availability of 99.999% under DDoS attack.

TOFFS Multi-CDN Performance improvement of at least 50% within China and 25% improvement for worldwide access .

Service Standard for Severity 1, 2 & 3 requests as in following table:

Definition

Multi-CDN Availability = ((Total Service Hour per month in Minute) – (Total unscheduled downtime in Minute)) / (Total Service Hour per month in Minute) x 100%.

"Monthly Uptime Percentage" is the percentage of HTTP transactions in which the CDN responds to client requests and delivers the requested content. Monthly Uptime Percentage of the CDN Service is calculated as the number of times the object was delivered successfully divided by the total number of requests.

The following Service Levels and Service Credits are applicable to Customer’s use of the Multi-CDN Service:

Service Standard for Severity 1, 2 & 3 requests as in following table:

  • Monthly Uptime Percentage
  • < 99.9%
  • < 99.5%
  • Service Credit
  • 10%
  • 20%

No additional traffic cost due to DDoS attack.

Performance Improvement Over Origin web server: The daily global average performance using TOFFS Multi-CDN service will be at least 25% faster than the daily average delivery time for the same page delivered from the customer’s origin server.

If customer is using TOFFS China CDN, the performance improvement will be 50% faster in China.

Three levels of service support are provided:

  • Basic (included)
  • Gold (additional 15% of monthly recurring fees)
  • Platinum (additional 25% of monthly recurring fees)

TOFFS 24 x 7 Service Support in Singapore

Basic Support -1

Initial Response :2 Hours

Communication Frequency :Every 2 Hours

Resolution :8 Hours

Basic Support -2

Initial Response :4 Hours

Communication Frequency :Every Business Day

Resolution :4 Business Days

Basic Support -3

Initial Response :8 Hours

Communication Frequency :Every 2 Business Day

Resolution :7 Business Days

Gold Support -1

Initial Response :1 Hour

Communication Frequency :Every 30 Minutes

Resolution :4 Hours

Gold Support -2

Initial Response :2 Hours

Communication Frequency :Every 2 Hours

Resolution :8 Hours

Gold Support -3

Initial Response :4 Hours

Communication Frequency :Every Business Days

Resolution :4 Business Days

Platinum Support -1

Initial Response :30 Minutes

Communication Frequency :Every 15 Minutes

Resolution :2 Hour

Platinum Support -2

Initial Response :1 Hour

Communication Frequency :Every 1 Hour

Resolution :4 Hour

Platinum Support -3

Initial Response :4 Hours

Communication Frequency :Every Business Day

Resolution :3 Business Days