TOFFS Secured Multi-CDN Buy Plans
24x7 DDoS Mitigation, DNS Protection, Web Application Firewall
Attack Categories Covered
DDoS Protection
- Behavioral Network DDoS
- Behavioral Application DDoS
- Network Challenge Response
- HTTP Challenge Response
- Access List
- Volumetric DDoS (add-on)
TCP Termination & Normalization
- HTTP Protocol (e.g, HRS)
- Path Traversal
- JSON and XML Attacks
- Base 64 and Encoded Attacks
Attack Signature Rules
- Cross Site Scripting (XSS)
- Server Side Includes (SSI)
- Injections: SQL, LDAP
- OS Commanding
Data Leak Prevention
- Credit Card Number (CCN)
- JSON and XML Attacks
- Social Security (SSN)
- Regular Expression
Access Control
- Predictable Resource Location
- Backdoor and Debug Resources
- File Upload Attacks
LFI/RFI Protection
- Local File Inclusion
- Remote File Inclusion
Session Protection
- Cookie Poisoning
- Session Hijacking
Login Protection
- Password Cracking - Brute Force
TOFFS Secured Multi-CDN Buy Plans
| Feature | Multi-CDN Enterprise | Premium | Lite |
|---|---|---|---|
| CDN Static Delivery | ✓ | ✓ | ✓ |
| CDN Dynamic Delivery | ✓ | ✓ | – |
| Bot Protection | ✓ | ✓ | – |
| Access Control | ✓ | ✓ | ✓ |
| 2FA Login Protect | ✓ | ✓ | – |
| IPV6 Support | ✓ | – | – |
| Web Application Firewall | ✓ | ✓ | – |
| Origin Protection | ✓ | – | – |
| SSL support | ✓ | – | – |
| Advanced Performance | ✓ | – | – |
| Support | Email, Phone 24/7 | Email 8/5 | |
| Website Analytics | ✓ | ✓ | – |
| DDoS Protection | ✓ | ✓ | – |
| Load Balancing & Failover | ✓ | – | – |
| Dashboard | ✓ | – | – |
| Real-Time Monitoring | ✓ | – | – |
| Enterprise-Grade SLA | ✓ | – | – |
| SIEM Integration | ✓ | – | – |
| Multiple Account Users | ✓ | – | – |
| Account Management | ✓ | – | – |
We provide a guaranteed SLA with our matrix of CDN Providers:
100% Availability against DDoS Attacks on websites of more than 800 Gbps
100% Protection against DNS Attacks & Ensuring 100% Available DNS Service
Web Application Firewall to prevent application level attacks like SQL Injections and Cross Site Scripting, China Bots
Multi Factor Authentication to ensure stronger user authentication to prevent fraudulent access to sensitive information
TOFFS SLA Guarantees
- 100% Availability of the TOFFS Secured Multi-CDN Platform in a month.
- 99.999% Availability of the TOFFS Secured Multi-CDN Platform under DDoS Attacks.
- 50% improvement on your website performance in using TOFFS China CDN within China and 25% for Worldwide Access.
Service Level Agreement (SLA) for TOFFS Multi-CDN Platform Delivery Services
Service Level
- The TOFFS Secured Multi-CDN Platform Service achieves 100% Availability in a month.
- Customer must subscribe to the TOFFS Platform and configure 2 active networks (CDNs or direct ISP lines).
- TOFFS Multi-CDN Platform Service Availability of 99.999% under DDoS attack.
- TOFFS Multi-CDN Performance improvement of at least 50% within China and 25% improvement for worldwide access.
- Service Standard for Severity 1, 2 & 3 requests as in the table below.
Definition
- Multi-CDN Availability = [(Total Service Hour per month in Minutes) – (Total unscheduled downtime in Minutes)] / (Total Service Hour per month in Minutes) x 100%.
- “Monthly Uptime Percentage” is the percentage of HTTP transactions in which the CDN responds to client requests and delivers the requested content, calculated as the number of times the object was delivered successfully divided by the total number of requests.
- No additional traffic cost due to DDoS attack.
- Performance Improvement Over Origin web server: the daily global average performance using TOFFS Multi-CDN service will be at least 25% faster than the daily average delivery time for the same page delivered from the customer’s origin server (50% faster in China when using TOFFS China CDN).
Monthly Uptime Percentage → Service Credit
- < 99.9% → 10% Service Credit
- < 99.5% → 20% Service Credit
Three Levels of Service Support
- Basic (included)
- Gold (additional 15% of monthly recurring fees)
- Platinum (additional 25% of monthly recurring fees)
TOFFS 24 x 7 Service Support in Singapore
| Service Support Level | Severity | Initial Response | Communication Frequency | Resolution |
|---|---|---|---|---|
| Basic Support | 1 | 2 Hours | Every 2 Hours | 8 Hours |
| 2 | 4 Hours | Every Business Day | 4 Business Days | |
| 3 | 8 Hours | Every 2 Business Days | 7 Business Days | |
| Gold Support | 1 | 1 Hour | Every 30 Minutes | 4 Hours |
| 2 | 2 Hours | Every 2 Hours | 8 Hours | |
| 3 | 4 Hours | Every Business Day | 4 Business Days | |
| Platinum Support | 1 | 30 Minutes | Every 15 Minutes | 2 Hours |
| 2 | 1 Hour | Every 1 Hour | 4 Hours | |
| 3 | 4 Hours | Every Business Day | 3 Business Days |